Privacy Policy

Last updated: 1 June 2025. CoinHarbourX (“we”, “us”, “our”) is committed to protecting your personal data and handling it responsibly under the UK General Data Protection Regulation and Data Protection Act 2018. This policy explains our data practices for coinharbourx.net. Contact: [email protected], 87 Digital Quarter, London, SE1 7PB.

1. Who We Are

CoinHarbourX is the data controller for all personal data collected through this website. We are registered in England and Wales. If you have any questions about this policy or how we handle your data, please contact us at the address above or call +44 20 3694 7281.

2. Data We Collect

We collect personal data you actively provide — your name and email address when you complete our contact form — as well as data collected automatically when you visit our website, including your IP address, browser type, device identifiers, pages visited, session duration, and the URL through which you arrived at our site. We collect this second category of data through first-party and third-party cookies and similar technologies.

3. Legal Basis for Processing

We process personal data under the following lawful bases: consent, where you have freely and unambiguously provided it; legitimate interests, specifically our interest in communicating with prospective clients and understanding website performance to improve our service; and legal obligation, where applicable law requires us to retain or process certain data.

4. How We Use Your Data

Contact form data is used solely to respond to your specific enquiry and, where a mutual interest develops, to progress a professional discussion about our services. We do not add contact form submissions to marketing lists without separate, specific consent. Analytics data is processed only in aggregate and anonymised form. We do not engage in automated decision-making or profiling of website visitors.

5. Data Retention

Contact enquiry records are retained for up to 24 months from submission date, after which they are permanently deleted from all our systems. Where a client relationship results from an enquiry, we retain relevant contractual and financial records in accordance with our legal obligations, typically seven years. Anonymised analytics data has no defined expiry as it cannot be linked to any individual.

6. Sharing of Personal Data

We do not sell, rent, or otherwise commercialise personal data. We may share data with sub-processors providing services essential to our operations — cloud hosting, email delivery, and analytics platforms — all operating under appropriate data processing agreements compliant with UK GDPR. We will cooperate with lawful requests from regulatory or law enforcement bodies as required.

7. Your Rights Under UK GDPR

You hold the right to access, rectify, erase, restrict, or port your personal data, and to object to its processing. To exercise any of these rights, write to us at [email protected]. We will respond within one calendar month. If you believe we have handled your data unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.

8. Cookies

We use cookies on this website. Full details of which cookies are set, their purposes, durations, and how to manage consent are provided in our Cookie Policy.